I’m Buzz, a British designer who works remotely from a tiny surf town on the East coast of Australia. Currently I’m Principal Designer at Help Scout — I also coach design teams, advise startups and ocassionally write about design.
Through a career of designing and managing, I’ve found that I’m at my best when I’m helping others succeed. Today I do that through building design systems, running workshops, speaking and mentoring.
As a designer, I’m passionate about solving tough customer problems by combining thoughtful research, clever technology and beautiful design. I’ve previously contributed to, and led design teams at Atlassian, Campaign Monitor, Skype, Sendle and a number of start-ups and agencies in Europe and Australia.
In 2008 I founded Prevue, a design presentation tool used by over 40,000 design agencies to share concepts and gather client feedback — a product I built and managed until it was acquired in 2018. During that time I learned to code, honed my visual skills and came to understand the importance of business in design.
Before designing for a living, I was a competitive sailor and coach. I taught all ages and abilities whilst also participating in a number of internationally recognized events. My mind is never too far from the ocean, and I appreciate the importance of a healthy work/life balance. So when I’m not online, you’ll find me outdoors with my wife and son — swimming, sand running or travelling.