Buzz Usborne — Product Design Lead

Design leadership for a developer tools platform.

Software used by engineering teams all over the world to test, fix and ship their code. Bringing insight, fun and humanity to an industry built around code.

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A chat app that helps connect humans.

I created a whole new product channel for Help Scout customers to talk directly with their own customers — a way to connect humans, not bots.

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A design system that encourages creativity.

A cross-functional system built with the assumption that the right component is the one that solves the problem best, not one that’s best for the system.

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A segment builder that makes sense.

A fun and intuitive way for non-techies to create powerful queries and customer segments without the complexity.

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I started a company.

I wanted a better way to share design work privately with my own clients and gather useful feedback. I couldn’t find a good solution, so I built my own.

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A website widget that’s actually helpful.

I designed a customizable website widget that helps visitors self-serve with quick answers — and escalates them when a human is needed.

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The team management software you love to hate.

I designed a whole new approach to Jira that delivered the power and flexibility customers love, but without the pain.

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Iconography for Skype.

A suite of icons to work across the global Skype ecosystem which carried that signature brand “look”.

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