Buzz Usborne — Product Designer & Coach

Developer tools for the world’s best engineering teams

I’m designing software used by engineering teams all over the world to test, fix and ship their code. Bringing insight, fun and humanity to an industry built on computers.

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A chat app that helps connect humans.

I created a whole new product channel for Help Scout customers to talk directly with their own customers — a way to connect humans, not bots.

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A design system that encourages creativity.

A cross-functional system built with the assumption that the right component is the one that solves the problem best, not one that’s best for the system.

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A segment builder that makes sense.

A fun and intuitive way for non-techies to create powerful queries and customer segments without the complexity.

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I started a company.

I wanted a better way to share design work privately with my own clients and gather useful feedback. I couldn’t find a good solution, so I built my own.

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A website widget that’s actually helpful.

I designed a customizable website widget that helps visitors self-serve with quick answers — and escalates them when a human is needed.

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The team management software you love to hate.

I designed a whole new approach to Jira that delivered the power and flexibility customers love, but without the pain.

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Iconography for Skype.

A suite of icons to work across the global Skype ecosystem which carried that signature brand “look”.

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My Work ✨