Buzz Usborne — Product Design Lead

Designing an inbox experience for the future.

Helping an established communictions platform scale to meet the ever-shifting needs of modern customer support teams.

Coming soon…

An emissions calculator powered by AI.

Working with mathmeticians and climate experts I created the visual foundation for a suite of AI-powered emissions tools.

Coming soon…

Design leadership for a developer tools platform.

Software used by engineering teams all over the world to test, fix and ship their code. Bringing insight, fun and humanity to an industry built around… well, not that.

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A chat app that helps connect humans.

I created a whole new product channel for Help Scout customers to talk directly with their own customers — a way to connect humans, not bots.

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A design system that encourages creativity.

A component library built for both designers and engineers, and with the deep belief that rules are made to be broken!

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A segment builder that makes sense.

A fun and intuitive way for non-techies to create powerful queries and customer segments without the complexity.

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I started a company.

I wanted a better way to share design work privately with my own clients and gather useful feedback. I couldn’t find a good solution, so I built my own.

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A website widget that’s actually helpful.

I designed a customizable website widget that helps visitors self-serve with quick answers — and escalates them when a human is needed.

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The team management software you love to hate.

I designed a whole new approach to Jira that delivered the power and flexibility customers love, but without the pain.

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Iconography for Skype.

A suite of icons to work across the global Skype ecosystem which carried that signature brand “look”.

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Work!